Notes on AI, organisations and the slow work of change
I'm Ben. I lead digital and transformation in a large federated charity, and this is where I think out loud about it.
Fix what exists before you build something new
A case for repairing what already exists before commissioning something new, and why repair is harder to see and harder to fund than a fresh build.
The single-system fallacy
Why the instinct to put everyone on one system fails in organisations built from many independent parts, and what tends to work instead.